Policies & Shipping

POLICIES

Can I cancel, return, or exchange my order?

For returns please contact CustomerCare@eyesonwalls.com within 15 days of receiving your order. Returns are accepted for either store credit of the full order value including shipping, or a full refund less our actual shipping costs.

 

No Hassle Returns & Exchanges

We want you to be thrilled with your new art. If for any reason you would like to return or exchange your art please contact CustomerCare@eyesonwalls.com within 15 days of receiving your order. Returns are accepted for either store credit of the full order value including shipping, or a full refund less our actual shipping costs.

Originals & Limited Editions
Originals and Limited Editions items we may only be able to offer a return depending on availability.

Damaged Items
In the rare case that your art arrives damaged please contact us immediately. We will ask for photos of the damage including the packaging so we can document the claim and process a replacement for you at no charge.

Defective items are replaced, no hassles or shipping charges up to 6 months from purchase.
Damages must be reported within 48 hours of delivery.

Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible as once your order is in production we are unable to make changes. Orders may be in production as soon as 1 hour after placing your order.

Warranty
We stand by the quality of our products. If you have any issues with your Eyes On Walls art for a period of 1 year please contact us for replacement or repair.

GIANT ART
CAN I CANCEL, RETURN, OR EXCHANGE MY ORDER?
Each Artwork we produce and package is made out specifically for each customer. For this reason once an order has been placed we are unable to change, exchange or cancel orders.

However if you receive a damaged item simply notify us within 5 business days of date of receipt/delivery by the transport company and we will take all necessary measures to correct the situation.
How long will it take for my order to ship?

Order will be produced and packaged with care within 2-4 business days and shipped to you as quickly as possible.

 

SHIPPING

Shipping to the United States & Canada
We offer fast flat rate shipping with expedited options to the United States and Canada. There are never any additional taxes or duty due on receipt of your order.

Shipping to the United States

Standard shipping is as little as $7.95 per order and takes 2-5 days not including the time to produce the order which varies from 1-3 business days. Priority shipping is available, options and prices are displayed during checkout.

Your order will ship from Champlain (New York) by UPS. You will receive a tracking number when it ships.
You will not be charged any additional duty or taxes, your order is shipped with insurance from the courier.

Shipping to Canada

Standard shipping is as little as $7.95 per order and takes 2-5 days not including the time to produce the order which varies from 1-3 business days. Priority shipping is available, options and prices are displayed during checkout.

Your order will ship from Montreal (Quebec) by UPS. You will receive a tracking number when it ships.
You will not be charged any additional duty or taxes, your order is shipped with insurance from the courier.

 

Shipping Worldwide
New UPS Worldwide Expedited shipping starting from $14.95 flat rate per order. Unframed Fine Art Prints, Limited Editions, Originals and small items (Apparel, Books, etc..) are available shipped to most countries worldwide with shipping options and costs calculated in checkout.

Please note: Though we do our best to minimize taxes and duty charges, if your order is shipping outside of the United States and Canada there may be additional charges due on receipt of your package. Please check with your local government to confirm.

Shipping outside of the United States and Canada

Unframed Fine Art Prints, Limited Editions, Originals and small items (Apparel, Books, etc..) are available shipped to most countries worldwide for as little as $19.95 per order.Options and prices for shipping are displayed during checkout.

We currently ship to the following countries: 

Australia
Austria
Belgium
Brazil
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greenland
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Latvia
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Slovakia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom

For Mini Art Blocks, Framed Art Prints, Metal Prints, Canvas Sets, we suggest you contact us for a custom shipping quote at CustomerCare@eyesonwalls.com.

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